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Terms of Service

 

1. Introduction and Scope
Welcome to Selonirva (hereinafter referred to as "we"). This Service Policy governs your use of our website and the purchase of our office furniture products. By accessing our website and placing an order, you agree to be bound by the terms and conditions outlined in this policy. This policy applies to all visitors and users of the website.

2. User Accounts and Website Responsibility

To access certain features or make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove content if we believe that user conduct violates applicable laws or is harmful to our interests.

3. Product, Inventory, and Pricing Rights

We strive to display the colors, images, and descriptions of our office furniture as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person or geographic region. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

4. Orders and Payment

Your submission of an order constitutes an offer to purchase the goods. We reserve the right to accept or decline your order for any reason. Payment must be made through the payment methods provided on the site (including Visa and MasterCard). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping Policy

Delivery Scope: We currently only support shipping to addresses within Australia. We do not ship to other countries.

Shipping Costs:

  • Orders of 70 AUD or more: Free shipping.

  • Orders under 70 AUD: A flat shipping fee of 7.99 AUD applies.

Handling Time: Orders are processed within 1 to 3 business days.

Transit Time: Delivery times typically fluctuate between 5 to 15 business days.

Shipping Methods: Our primary shipping carriers include Australia Post, StarTrack, Sendle, and Allied Express.

For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation

Cancellation Conditions:

  • Orders can be cancelled directly within 48 hours of placement if they have not yet been shipped.

  • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, you must wait for the logistics carrier to deliver the package and then contact us to arrange a return for a refund.

Refunds: Refunds will be returned to the same payment method you used for the purchase.

Arrival Time: Once the return and refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Applicable Scenarios/Conditions: We offer a 30-day exchange period from the date of receipt. Items must be in their original condition and packaging.

Steps for Users: To initiate a return or exchange, please contact us via email to submit a request.

Return and Exchange Process: Upon receiving your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will inspect the returned item upon receipt.

Return Method: Refunds will be processed through the original payment institution (such as Visa, MasterCard), identical to the payment method used at the time of purchase.

Refund Arrival Time: After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

For more detailed information regarding returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Your submission of personal information through the store is governed by our Privacy Policy.

9. Disputes and Applicable Law

These terms shall be governed by and construed in accordance with the laws applicable to our jurisdiction, without regard to conflict of law principles. Any dispute arising out of or in connection with these terms shall be resolved through amicable negotiation.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

12. Modification of Service Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions about the Service Policy, please contact us at:

Address: 5617 FEAGAN ST, HOUSTON, TX 77007, United States
Phone: +1 (845) 453-1447
Email: support@selonirva.com
Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)